Term and Conditions

1. Our Shop & Customers

Costaa Clothing Shop specializes in high-quality outdoor apparel and accessories for active individuals who value both style and functionality. Our products are designed for those who embrace adventure, including:

• Outdoor enthusiasts and adventurers
• Travelers seeking comfortable, durable clothing
• Style-conscious consumers who appreciate technical fabrics
• Individuals living active lifestyles

By using our website, you confirm you’re at least 18 years old or using the site with parental supervision.

2. Website Use & Intellectual Property

2.1 License to Use

We grant you limited license to access and make personal use of costaaclothing.com. You may not:

• Reproduce, duplicate, or resell our products or content
• Use our brand name, logos, or product images without written permission
• Use data mining or extraction tools on our site

2.2 User Content

If you submit reviews or photos, you grant us rights to use this content for promotional purposes.

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in product descriptions (including Accessories, Gloves, Pants, Shirts, Sunglasses, Swimwear, T-shirts, and Vests) but cannot guarantee all details are error-free.

3.2 Product Availability

All orders are subject to availability. We may limit quantities due to supply constraints.

3.3 Hygiene Policy

For health reasons, swimwear cannot be returned unless faulty. All other items must be returned in original, unworn condition with tags attached.

4. Ordering & Payment

4.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse orders for any reason.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You confirm the payment method is yours or you have authorization to use it.

4.3 Pricing

All prices are in GBP (£). We may adjust prices due to errors or market changes.

5. Shipping & Delivery

5.1 Shipping Areas

We ship globally except to parts of Asia and remote locations. Delivery times vary:

• Standard Shipping: DHL/FedEx (10-15 business days after dispatch) – £12.95
• Free Shipping: EMS (15-25 business days after dispatch) for orders over £50

5.2 Order Processing

Orders typically process within 1-2 business days. Delays may occur during peak periods.

5.3 Delivery Issues

You’re responsible for providing accurate delivery information. We’re not liable for delays caused by customs or carriers.

6. Returns & Refunds

6.1 Return Policy

You may return most items within 15 days of receipt if:

• Items are unworn, unwashed with original tags
• In original packaging
• Not swimwear (unless faulty)

6.2 Return Process

Email [email protected] with “Return Request – [Order Number]” to initiate returns. Include:

• Item details and reason for return
• Whether you want refund or exchange
• Payment method details (last 4 digits)

6.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping costs are non-refundable.

7. Customer Responsibilities

• Provide accurate personal and payment information
• Inspect deliveries promptly and report damages within 48 hours
• Follow care instructions to maintain product quality
• Use products as intended (adventure apparel isn’t designed for extreme conditions unless specified)

8. Liability Limitations

Costaa Clothing Shop isn’t liable for:

• Indirect or consequential damages from product use
• Injuries from improper use of our products
• Events beyond our reasonable control (natural disasters, strikes, etc.)

Our total liability is limited to the purchase price of the product in question.

9. Privacy & Data Protection

We handle personal data according to our Privacy Policy, available on our website. We implement security measures but cannot guarantee absolute data security.

10. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance.

11. Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

12. Contact Us

For questions about these Terms:

Costaa Clothing Shop
73 Villette Rd, Sunderland, GB SR1W 3TY
Email: [email protected]