At Costaa Clothing Shop, we’re committed to getting your adventure-ready apparel to you quickly and ensuring you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

We ship globally (excluding some remote areas and parts of Asia) using reliable carriers to ensure your gear arrives safely.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Cost: £12.95
  • Free Shipping:
    • Available on orders over £50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Returns & Exchanges

We want you to love your Costaa gear as much as we do. If you’re not completely satisfied, here’s how our returns process works:

Our Return Policy

  • Returns accepted within 15 days of receiving your order
  • Items must be:
    • Unworn, unwashed, and in original condition
    • With all original tags attached
    • In the original packaging

Important Note:

For hygiene reasons, we cannot accept returns on swimwear unless the item is faulty. All other products in our collection (Accessories, Gloves, Pants, Shirts, Sunglasses, T-shirts, and Vests) are eligible for return.

How to Return or Exchange

  1. Submit a Return Request by emailing us at [email protected] with the subject line “Return Request – [Your Order Number]”. Use our template below to ensure we have all necessary information.
  2. Wait for Authorization – We’ll email you with return instructions and your RMA number.
  3. Package Your Item securely with the original packaging and include your order confirmation or a copy of your email.
  4. Ship Your Return to our warehouse address (provided in your authorization email) using a trackable service.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

  • Refunds processed within 3-5 business days after we receive and inspect your return
  • Refund credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • You’ll receive email confirmation when your refund has been processed

Exchanges

For size exchanges:

  • Follow the same return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify your desired size
  • We’ll ship your new item once we receive the original (standard shipping rates apply for the new item)

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – [Your Order Number]

Dear Costaa Customer Service,

I would like to request a return/exchange for my recent order (#[insert order number]). Below are the details:

Item Name:
Size:
Reason for Return:
Requested Action: (Refund / Exchange for Size: )

I confirm that the item is unworn, unwashed, and in its original condition with all tags attached.

My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits only]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and replacement at no cost to you.

Adventure-Ready Guarantee

We test all our gear rigorously, but if your Costaa clothing fails you during your adventures, contact us—we’ll make it right.

For any questions about our shipping or returns policy, don’t hesitate to reach out to our customer service team at [email protected]. We’re here to help you gear up for your next adventure with confidence.

Costaa Clothing Shop
73 Villette Rd, Sunderland, GB SR1W 3TY