Welcome to Costaa Clothing Shop’s FAQ section! We’ve compiled answers to the most common questions about our adventure-ready apparel, global delivery, and shopping experience. Can’t find what you’re looking for? Our customer care team is always ready to assist at [email protected].
About Our Products
What makes Costaa clothing suitable for adventures?
Our apparel combines style with functionality – from moisture-wicking T-shirts to UV-protective sunglasses and rugged pants. Each piece is designed to withstand outdoor challenges while keeping you looking great.
Do you offer plus sizes or extended sizing?
Currently we focus on standard sizing, but we’re constantly expanding our range. Check individual product pages for specific size charts and measurements.
How should I care for my Costaa clothing?
Most items are machine washable, but we recommend checking care labels. For technical fabrics, use mild detergent and avoid fabric softeners to maintain performance properties.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account. This allows you to track orders, save preferences, and speed up future purchases.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. Contact us immediately at [email protected] if you need changes – we’ll try our best if your order hasn’t been processed yet.
Do you offer gift wrapping or notes?
Currently we don’t offer gift wrapping, but you can include a gift message during checkout that we’ll print on the packing slip.
Shipping & Delivery
Where do you ship?
We ship worldwide from our UK warehouse, excluding Asia and certain remote areas to maintain our delivery standards. Enter your address at checkout to confirm availability.
What are my shipping options?
- Standard Shipping (DHL/FedEx): £12.95, 10-15 business days after dispatch
- Free Shipping (EMS): Free on orders over £50, 15-25 business days after dispatch
How long does order processing take?
We prepare orders within 1-2 business days. You’ll receive tracking information once dispatched.
Why don’t you ship to Asia?
To maintain our delivery reliability standards, we currently exclude Asia and certain remote regions where shipping times can be unpredictable.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unworn, with tags attached, in original packaging. Contact [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using tracked services.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days, depending on your payment method.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Do you charge customs/duties?
All prices exclude potential customs fees or import taxes, which vary by country and are the customer’s responsibility.
Still have questions? Our adventure-ready customer service team is here to help at [email protected] or via our contact form. We typically respond within 24 hours.